End-To-End Workflow

Credit Case 360

Inspect one commercial credit case from RM intake to credit analysis, approval routing, policy exception governance, UAT evidence, audit controls, and facility readiness.

Release Posture

Not Ready

Readiness Score

33%

Blocked Gates

2

Watch Gates

3

Exposure

RMĀ 18,500,000

Large Corporate

Case Selector

Select a case to inspect the end-to-end credit journey.

Current Owner

Credit Analyst

Credit Analysis

Document Readiness

64%

CASE-1007High RiskNot Ready

Apex Global Trading Ltd

High-value unsecured credit request is still in Credit Analysis because exception mitigation, EDD evidence, and approval route confirmation are not complete.

Facility

Overdraft

Application

New

Collateral

Unsecured

Approval Tier

Group Credit Committee

BA Decision Logic

The case is assessed through five linked controls: document readiness, approval authority, policy exception governance, UAT evidence, and audit evidence. The release posture changes only when those gates move from Block or Watch to Pass.

Lifecycle Timeline

RM Intake And Document Validation

Blocked

Prevent incomplete submissions from entering credit review.

RM / 5 days
Document readiness is 64%; EDD and unsecured credit support remain incomplete.
Incomplete intake can create rework and weak audit evidence.

Credit Analysis

In Progress

Assess repayment capacity, risk rationale, exception mitigation, and recommendation quality.

Credit Analyst / 15 days
High-risk unsecured exposure requires additional repayment and conduct analysis.
Case has exceeded the 7-day aging threshold for analysis.

Approval Routing

Pending

Ensure approval authority matches exposure, risk, collateral, and exception severity.

Approver / 0 days
Indicative route is Group Credit Committee, but final confirmation is pending.
Incorrect routing could lead to approval outside delegated authority.

Policy Exception Review

Blocked

Make exception severity, mitigation, owner, approval tier, and evidence visible.

Approver / 9 days
Critical unsecured exposure exception is pending approval.
Critical exception is open and should block release readiness.

Credit Admin Readiness

Pending

Confirm conditions and evidence before downstream facility setup.

Credit Admin / 0 days
Not ready for facility setup until approval and exception gates pass.
Premature setup would weaken documentation control.

Readiness Gates

Mandatory Document Readiness

Block

Document readiness is below 80% and EDD evidence remains incomplete.

RM / REQ004 / TC004

Approval Authority Confirmed

Watch

Route points to Group Credit Committee but override validation remains under UAT.

Approver / REQ017 / TC011

Policy Exception Governance

Block

Critical unsecured exposure exception is pending approval.

Approver / REQ019 / TC013

UAT And Release Evidence

Watch

TC012 and TC014 are not fully passed.

System Admin / REQ018 / TC012

Audit Evidence Complete

Watch

Audit evidence exists for route simulation but final approval and exception decisions are pending.

Credit Admin / REQ013 / TC014

BA Recommendation

Do not move this case to approval review until exception mitigation, EDD evidence, and approval route confirmation are evidenced. Treat it as a control-sensitive case for committee visibility.

Policy Exceptions

EXC002Critical / Pending Approval / Group Credit Committee

Unsecured exposure above standard threshold

Exception register, committee approval note, and route override history.

EXC003Major / Draft / Country Credit Committee

High risk customer EDD pending

EDD checklist, screening result, and compliance review note.

EXC005Minor / Expired / Regional Credit Manager

Trade facility product document mapping pending

Product owner sign-off and updated checklist rule mapping.

UAT Evidence

TC011High priority / Passed

Verify approval route escalates when exposure, risk level, and exception severity increase.

Route escalated to committee as expected.

TC012High priority / In Progress

Verify approval override requires reason and audit evidence.

Awaiting final copy for override reason code validation.

TC014High priority / Blocked

Verify pipeline dashboard highlights bottlenecks and overdue cases.

Blocked pending SLA threshold confirmation.

TC015High priority / Passed

Verify Case 360 consolidates case profile, lifecycle status, readiness gates, exceptions, UAT evidence, and BA recommendation.

Case 360 shows end-to-end evidence for the selected credit case.

TC016High priority / Passed

Verify release posture becomes Not Ready when any readiness gate is blocked.

Readiness posture follows gate logic correctly.

Change Requests

CR003High priority

Make Enhanced Due Diligence mandatory for High Risk customers

System should block submission if EDD checklist is missing for High Risk customers. EDD status should be visible to Credit Analyst and Approver.

CR005High priority

Introduce risk-based approval routing

Adopt transparent risk-based routing with threshold rules, override reason codes, maker-checker validation, and traceability to UAT regression scenarios.

CR006High priority

Add Credit Case 360 lifecycle view

Introduce Case 360 as an evidence-led view. Release posture should be derived from readiness gates, not manually selected, and every blocker should map to owner, requirement, UAT case, and evidence.

Next Best Actions

Credit Analyst to complete repayment capacity analysis and exception mitigation evidence.
RM to provide missing EDD and supporting financial conduct documents.
Approver to validate whether Group Credit Committee route remains appropriate after mitigation is updated.
UAT Coordinator to keep TC012 and TC014 open until override and aging dashboard rules are signed off.